FAQ

What are your business hours?

Style Kouture by Her, LLC operating hours are:

Mon-Fri 9:00am-5:30pm

Saturday 10:00-2:00pm

Sunday CLOSED

Where is Style Kouture by Her located?

Euclid, Ohio

Exchange/Return Policy?

We appreciate your business, but once a custom order is signed and approved and production is complete the order cannot be return for a refund, due to nature of the product. However, if there’s an error in your customization or wording we will work with you to resolve the issue. *** buyer is responsible for return fees, unless it’s an error on our part.

Approvals

All designs must be approved by the customer prior to starting the order.

Embroidery Approvals

All embroidery designs must be approved and signed off on prior to starting the order. Style Kouture by Her, LLC will test and send the stitch out or a visual of the design via email or mail to the customer to approve and sign off.

*Order must be approved and signed off prior to production not doing so will affect any agreed turnaround time.

Processing Time

All custom items are made to order processing time is 7-10 business day, for larger orders, specialty items and complex designs processing times could be longer. ***please note processing time does not reflect shipping time.

Shipping

All orders are shipped via USPS/UPS and generally takes 3-5 days * please note USPS is experiencing mail delays we are not responsible for late packages. *Large orders may also cause a delay in regular processing. Also, processing time does not reflect shipping time. Style Kouture by Her, LLC does not assume any responsibility for lost or stolen items shown as delivered. 

What if I want to bring my own item(s) to be customized? Item(s) to be customized is provided by Style Kouture by Her, LLC we have catalogs for you to choose your style and color of shirt. Ordering from one of our catalogs is guaranteed satisfaction due to the nature of embroidery we cannot guarantee specialty item(s)brought in by customers and will not be responsible for Embroidery mishaps and design malfunction. An even exchange will be offered in the case the finalized specialty items does not reflect the approved sample.

Payments

Style Kouture by Her, LLC checkout is powered by QuickBooks and Square 2 trusted online payment solutions as well as cash payments.

Contact Us

If you have any questions or concerns about your item(s) or services, please contact us info@Stylekouturebyher.com